Director of Customer Success · ICF Certified Coach

Invest in the team.
The team invests in customers.
Data keeps us honest.

I lead customer success for a B2B SaaS company. The work sits at the intersection of data and human behavior: analyzing what's happening, understanding why, and making sure customers get what they came for and teams have what they need to deliver it.

My coaching certification directly guides how I lead. I meet people where they are, invest in their growth, and develop in a style that fits them — and I hold them to a high standard while doing it.